Accountabilities:
Assign tasks and targets to the team members.
Monitor and evaluate the performance of the Call Center Agents and provide them with the feedback.
Provide On the Job Training to new joinees.
Validate customer profile and customer contact details created by call centre agents.
Audit call and system workflows and submit report to Manager CRM.
Provide audited report to Assistant Manager to enable payment of commissions to Call Centre Agents by the 10th of every month.
Select Employee of the Month based on the performance.
Maintain HR related documents of staff.
Maintain and monitor call centre dash boards.
Provide recommendations to Manager CRM for improvement in work processes.
Perform other related duties as requested. (Disclaimer).

Skills
Education: University Graduate
Experience: Five Years of experience in call centre/customer service of which minimum two years as a Team Leader.
Language: English and Arabic is a must.
Excellent in MS Office Applications
Flexible to work in shifts - 5 days a week and 2 days holidays.
Company transport provided.

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