Customer Service Team Leader - Abudawood Group - Saudi Arabia
- By Saudi Arabia KSA Job Bank
- Published 09/20/2011
- Management And Administration , Saudi Arabia
• Ensure building long-term positive relationships with the customer key contacts to ensure providing our business partners with the best customer experience.
• Lead and arrange for periodic meetings with the customer key contacts, inviting the right parties to present projects and action plan updates
• Ensuring the Key Accounts' complaints are closed provisionally and loop is closed and put the right tools to avoid having the same in the future
• Lead the coordination and the teamwork of handling the customer concerns with customer service team and other functions.
• Communicating to the customers on the spot the customer complaints status like delivery delays, short shipments, damages and missing shipments to make sure that statements of account is right
• Coordinate with other functions via e-mails, tel. calls and face to face meetings on an ongoing basis.
• Ongoing contact with the customer key contacts to get input of any major concern and provide feedback on any pending issue.
• Gather and report the related KPI's by up-dating scorecard on a monthly basis.
• Understand the total company supply chain to insure that the customer is served in a good way
• clean orders, invoices and on time delivery
• Customer development
• Action plan preparation
Apply Online
• Lead and arrange for periodic meetings with the customer key contacts, inviting the right parties to present projects and action plan updates
• Ensuring the Key Accounts' complaints are closed provisionally and loop is closed and put the right tools to avoid having the same in the future
• Lead the coordination and the teamwork of handling the customer concerns with customer service team and other functions.
• Communicating to the customers on the spot the customer complaints status like delivery delays, short shipments, damages and missing shipments to make sure that statements of account is right
• Coordinate with other functions via e-mails, tel. calls and face to face meetings on an ongoing basis.
• Ongoing contact with the customer key contacts to get input of any major concern and provide feedback on any pending issue.
• Gather and report the related KPI's by up-dating scorecard on a monthly basis.
• Understand the total company supply chain to insure that the customer is served in a good way
• clean orders, invoices and on time delivery
• Customer development
• Action plan preparation
Apply Online
1 Response to "Customer Service Team Leader - Abudawood Group - Saudi Arabia" 
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said this on 05 Oct 2011 3:43:38 PM CDT
I hope to work on a responsible and challenging assignment in a professionally managed and dynamic organization, where personal growth is driven by performance contributions, offering a stable, rewarding, and excellent career development opportunity, to work and be a part in a reputed or growing company by applying my skills and sharing my abilities to achieve and maintain the same goals and objectives of the company in the field of Customers service, call center by investigating and Solving Complains, conducting outbound calls , Receiving inbound calls , Answering the quires, Requirements, Complains and Requests of the customers
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Employer/Admin)