• A good track with Avaya communication manager
• (S8700, S8500, S8300) installation, configuration and
• Maintenance, and interfaces with all related media
• Gateways (G650, G700, G350, G250, MCC1, SCC1)
• An experience with planning, configuring, and implementing
• Call Center, and handling all related programs, and features.
• An experience with installing and configuring Avaya IP
• Phones, IP Softphones, IP Agents, IP Soft agents, and IP
• Trunks, a good experience with configuring and maintain CMS,
• BCMS, Center vu supervisor, and Intuity Audix.
• CTI components implementation, E1’s interfaces, connections.
• Integration, with other systems such as AIC, AES, ICM.
• A good knowledge with LAN, WAN, ATM, SONET, E1
• A good knowledge with computers, servers and operating
• Systems
• Ability to support, and train customer.

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