• Work with lead a department team to maximize sales & reduce loss through actively working on the shop floor, demonstrating & driving excellent customer service.
• Ensure that associates are highly motivated & developed.
• Act as Manager in Charge in the absence of the Store/Assistant Manager.

Responsibilities:

• Use sales information to make commercial decisions that will maximize sales & promote outstanding customer service.
• Provide associates with clear direction & ensure co-operation with back of house team.
• Ensure Associates consistently deliver the highest possible levels of customer service.
• Assist in achieving company sales targets.
• Maintain highest possible standards of merchandising, housekeeping & recovery.
• Communicate stock issues to Assistant /Store Manager.
• Ensure Associates are deployed to have the right person in the right place at the right time.
• Ensure all deliveries are correctly received & displayed immediately.
• Ensure all areas of the store are maintained & fully replenished correctly at all times.
• Assist with the planning of activities concerning advertising campaigns & promotions.
• Actively seek opportunities to promote sales & advise team leaders of out of stock & slow selling lines.
• Ensure that associate team is fully informed of department collection, promotions, sales activities & Top Priority Products.
• Work closely with Visual teams to enhance store appearance.
• Ensure Department is Audit compliant & that stock loss is kept to a minimum.
• Complete department checks to ensure mark down, ticketing & tagging compliance.
• Ensure associate awareness of stock loss issues.
• Follow correct cash handling procedures at all times.
• Report any compliance issues to the Store/Assistant Manager.
• Carry out all administrative tasks associated with the team & the running of the Store.
• Set clear goals for associates and follows up on them.
• Constantly assess performance & give timely feedback & on the job training.
• Train & develop associates using Company tools.
• Ensure a development plan is in place for all associates.
• Coach, develop and mentor the store team.
• Develop one's own team within the store in liaison with Operations, HR and Training Departments.
• Ensure the highest possible standards of customer service are offered on a daily basis.

• Minimum 2-3 years fashion retail management experience.
• Team leader with the ability to motivate and develop a diverse team.
• Fluent written and spoken English.
• Ability to run the show on the shop floor every day, making the whole thing tick.
• Good communication skills and the ability to cooperate freely in a fast-paced environment because that's how things are on the shop floor.
• Delegation.
• Management.
• Multi level Communication.
• Negotiation skills.
• Interviewing skills.
• Commercially Aware & Business Orientated.

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