Training Manger is responsible for enhancing luxury customer satisfaction through the appropriate training and development plans for hotel staff.

The Training Manager will be responsible for managing the
learning process within the hotel. They will ensure that all
learning and development activities are completely aligned
with the culture, Accor values, Sofitel strategy, and the hotel.
They are a partner in the quality process of the hotel.

Analyze and Identify the needs and resources
Conducts an annual training needs analysis
Incorporates the hotel’s training plan within the Business Plan of the hotel
Coordinates with the department managers to help identify training opportunities for employees
Identify internal and external training resources and optimizes the budget
Incorporates customer information as part of the strategy
Understands the impact of the key components of a successful hotel: employees,customers, owners, and profit

Animation of training modules:
Manage and implement company training programs and deliver training sessions with
educational methods adapted to adult learning styles
Platform and facilitation skills
Develop and/or adapt training programs to meet day to day hotel needs (including lesson plans, participant materials, job aids, and user manuals)
Provide training to support quality standards
Maximize learning by providing a creative and efficient environment in the delivery of training sessions
Share responsibilities for the integration and orientation process of new hires
Assists with the implementation of new policies, procedures, and standards

Training Management and Administration
Maintain training calendar
Manage the training budget
Produce reports as needed
Measure the effectiveness of training
Networking within the Sofitel and Accor training community
Has their own development plan to keep their training knowledge and skills current
Any other duties as assigned by your manager

Contact at:
Mohammed Abbas
hr@novotel-bahrain.com